General Terms and Conditions of Business

Booking conditions

These booking conditions (‘Booking Conditions’) apply between the natural or legal person making the booking (‘You/Your’) and the accommodation provider providing the temporary accommodation services for the accommodation you have selected (the ‘Accommodation’), whose address and other details are set out above (‘We, Us, Our, Our’).

These Booking Terms apply to the provision of accommodation services (‘Booking(s)’) for the Accommodation you have selected, as further described in the confirmation sent to you by email (the ‘Confirmation’). These Booking Conditions are governed by the laws of England and Wales and apply to all Bookings.

By making a booking you agree to these Booking Conditions and confirm that you are capable of entering into a legally binding contract and that you are over 18 years of age, or older if the selected accommodation has specified a higher age limit in their booking confirmation.

Bookings

Bookings are made and a contract between you and us comes into force when we accept a reservation from you. A reservation is deemed accepted when we have confirmed your reservation and either: (i) a full payment of the total price; or (ii) payment of any other deposit amount specified at the time of booking as set out in your booking confirmation, or (iii) a valid payment card that has been successfully pre-authorised for an amount not less than the value of any cancellation fee set out in your booking confirmation.

If your online payment is less than the total value of the stay, the balance will either be collected from you prior to your arrival in accordance with the payment schedule set out in your booking confirmation or paid at check-in or check-out or at another time if agreed between you and us in writing.

When your booking is confirmed by telephone and/or email, a reservation number will be issued and displayed in your booking confirmation. This number must be retained and quoted in all communications should a cancellation or amendment be required. Notwithstanding your rights under the cancellation policy set out in your confirmation, you do not have the right to withdraw from this contract.

Prices

The prices quoted are (unless there is a pricing error) only valid for the number of guests, dates, nights and rooms stated in your booking confirmation. Prices are quoted in the currency specified in this confirmation.

The total price for the reservation stated in your booking confirmation includes applicable taxes at the rate in effect at the time of booking, including but not limited to sales, value-added or local taxes, which may be shown separately. Taxes are subject to changes in applicable regulations that are beyond our control, provided these changes were not publicly known at the time of booking.

If you have selected booking extras, the cost of these extras and any applicable taxes may also be added to the total price of your booking.

The total price of the booking does not include the cost of any goods, services or taxes that you may subsequently use during your stay (unless otherwise stated).

Pricing errors

In the rare event that a pricing error occurs and we are unable to accept your reservation, even after we have issued a booking confirmation, we will notify you as soon as possible and refund the amount paid in full without any liability on our part for the error or omission. You agree that we will not be liable for any additional costs you may incur as a result of this error or omission.

Availability

In the rare event that we are unable to accommodate you as per your booking, you will be offered alternative accommodation and if there is a difference in price, we will be responsible for the difference in price. If the difference is less than the original value of your booking, you will be refunded the difference. If the price difference is higher than the original value of your booking and your alternative accommodation is of a similar or higher standard than your original booking, the difference in cost will be borne by us.

Arrival and departure

The latest arrival (check-in) and departure (check-out) times are stated on your booking confirmation.If you wish to check in later than the stated latest check-in time, you must confirm this directly with us.

If you attempt to check in later than the stated time without prior arrangement, or fail to check in at all, we may cancel the entire booking and retain any monies we are entitled to retain as stated in the cancellation policy section of your booking confirmation. Failure to arrive before the latest check-in time will constitute a full cancellation of your booking and the accommodation can no longer be held for you.

Cancellations and changes

If you change the number of guests, the dates, the nights or the room type (‘change’), our prices may also change.

The cancellation policy will be displayed on our website at the time of booking, stated on your online confirmation and set out in the ‘Cancellation Policy’ section of the booking confirmation sent to you by email.

You can cancel your booking yourself by using the link provided in your booking confirmation. Should you wish to change the terms of your booking, you will need to contact us to discuss any other change to the booking.

If you cancel your booking on or before the cancellation deadline specified in the ‘Cancellation Policy’ section on your booking confirmation (the ‘Cancellation Deadline’), you will receive a full refund, including any booking surcharges paid at the time of your booking.

If you cancel your booking after the Cancellation Deadline, you will be charged the late cancellation fees stated in your Booking Confirmation and, if applicable, any Booking Extras pre-ordered on your behalf and we will not be obliged to reserve the accommodation for you.

If you do not arrive on the expected arrival date stated in your booking confirmation, we have the right to assume that you have cancelled the entire booking and we are under no obligation to hold the accommodation for you on any other date.

Should you request a change which we are unable to accommodate, your booking may be cancelled and you may be refunded in full, provided that such cancellation or change is made on or before the cancellation deadline, otherwise the terms described in this cancellation clause will apply.

Payments

Bookings must be guaranteed with a valid payment card or via another accepted payment method offered to you at the time of booking.

The total amount to be paid to confirm your booking is stated in your booking confirmation and will be charged to your card or account at the time of booking. Your booking may be automatically cancelled if your card is declined by your bank or if there are insufficient funds in your account.

At the end of your stay, all outstanding balances and any additional goods and services purchased during your stay must be paid in full. Should you leave the premises without paying the outstanding balance, we reserve the right to charge the payment card you provided at the time of booking.

IMPORTANT – We may use your payment card details to guarantee your reservation in accordance with PCI DSS security standards or to collect a deposit due at the time of booking. We may also pre-authorise or charge your card to cover any cancellation fees or a further deposit due at a later date in accordance with the terms and dates set out in your booking confirmation.

If your card has been charged prior to arrival, any amount charged to your card prior to arrival will be deducted from any outstanding balance of your booking.

If your card has been pre-authorised prior to arrival, we will charge the pre-authorised amount to your card, or alternatively cancel the pre-authorisation and make a new charge instead. A pre-authorisation is NOT a charge and no funds will be debited from your account, but your bank may temporarily reduce the credit limit on your card by the pre-authorised amount. Therefore, when you pay your bill, we will ensure that any outstanding pre-authorisation is either debited or cancelled and replaced with a new charge.

Liability

Whilst we take great care in the presentation of our accommodation on the internet, we make no representations as to the suitability of our accommodation for your specific requirements. If you have any particular concerns about hygiene, health and safety practices or the quality of our services, or if you wish to check the specific terms and conditions of your stay, please contact us directly BEFORE the cancellation deadline and we will do our best to resolve them.

Apart from death or personal injury caused by our negligence or fraudulent misrepresentation, our total liability to you is limited to the price of the booking and we will not be responsible for indirect or special damages under any circumstances.

We will not be liable to you if we have exercised reasonable care and skill in providing the selected accommodation services to you. We will not be liable for any failure to perform if the failure is due to factors beyond our reasonable control, including the provision of the accommodation services specified. We therefore advise you to take out appropriate travel insurance.

You will be responsible for any damage or loss caused by you during your stay with us, including any damage to our property by your act, omission, default or neglect, and you agree to indemnify us and pay us on demand the amount reasonably required to replace or remedy such damage or loss. In addition, we reserve the right to terminate your booking immediately without liability for refund or compensation if you engage in unacceptable behaviour that causes significant disruption or inconvenience to our staff or other guests on our premises.

Non-smoking policy

All our rooms are non-smoking rooms. Smoking is prohibited in the guest rooms. In the event of an offence, we are entitled to charge you €350.00 as compensation for the cleaning costs incurred and the loss of profit if the room in question cannot be re-let. This also applies to the costs of a possible fire brigade call-out caused by the fire alarm being triggered due to smoking. The compensation shall be set higher or lower if we or you can prove that the damage is higher or lower.

Data protection

We take the protection of personal data very seriously. We may process the data you provide to us solely for the purpose of fulfilling our obligations under this contract.

Your data may also be processed by third party providers who operate our website, reservation system or payment system, or to the booking channels or travel agents through which your booking was made, where the disclosure of your data is necessary for the successful completion of your booking.

We may also be required to provide certain information or documents to the relevant financial, judicial, administrative, law enforcement or legal authorities if they have made such a request or to the extent necessary or required by applicable laws and regulations.

Although we have been assured that these third parties operate in accordance with global data protection regulations, we cannot accept any responsibility for the use of your personal data by these third parties. If you have any concerns, you should contact these third parties directly.

When you make a booking, you consent to the processing of your data as described above, including the sharing of your data with the third parties mentioned above. You have the right to request that we erase or return your personal data (in a format reasonably determined by us) upon completion of the provision of the Services, unless otherwise required by applicable law.

In no event will we or Google be liable to you for any lost profits or for any indirect, consequential, special, incidental or punitive damages arising out of, based upon or resulting from your booking or your stay at the Accommodation, even if we or Google have been advised of the possibility of such damages. These limitations and exclusions apply regardless of whether the damages arise from breach of contract, negligence or any other cause or act by us or Google. In accepting your online reservation, we are acting solely on behalf of the property.